Shipping policy

Thank you for shopping with Tough Nation! We are committed to providing you with a seamless and satisfying shopping experience. This Shipping Policy outlines important information regarding shipping, delivery, and related services. Please read this policy carefully before placing an order with us.

Order Processing:

- All orders will be processed within 5 business days (excluding weekends and holidays) after the payment has been successfully received and verified.

- In case of any unexpected delays due to product availability or other factors, our customer support team will promptly notify you via the contact information provided during the checkout process.

Shipping Methods:

- We offer various shipping methods to suit your preferences and needs. Available options and delivery times will be displayed during the checkout process.

- Standard shipping is the default option, but you can choose expedited shipping for faster delivery, if available in your area.

Shipping Areas:

- We currently ship within the United States and Canada. If you have any special requests, you can contact our support team at support@toughnation.net

Shipping Charges:

- Shipping charges will be calculated based on the destination, package weight, and chosen shipping method. The applicable shipping fee will be displayed during the checkout process.

- For orders above a certain purchase amount, we may offer free shipping. Please refer to the website or promotional material for details on any ongoing free shipping offers.

Tracking Information:

- Once your order has been shipped, you will receive a shipping confirmation email containing a tracking number and a link to track your package's status.

- You can also log in to your account on our website to view the tracking information.

Delivery Times:

- Estimated delivery times will vary depending on the shipping method and your location.

- While we strive to meet the estimated delivery times, we cannot guarantee them, as they depend on various factors beyond our control, such as customs processing, weather conditions, or carrier delays.

International Shipping:

- For international orders, the recipient is responsible for any customs duties, taxes, or additional fees levied by their country's customs authorities. We are not responsible for any delays caused by customs processing.

Delivery Issues:

- If you encounter any issues with the delivery of your package, please contact our customer support team immediately, and we will work to resolve the problem promptly.

Shipment Packaging:

- We take great care to ensure that your order is securely packaged to prevent any damage during transit.

Delivery Address:

- Please ensure that the shipping address provided during checkout is accurate and complete. We cannot be held responsible for any delays or delivery issues arising from incorrect or incomplete address information.

By placing an order with Tough Nation, you agree to be bound by the terms and conditions set forth in this Shipping Policy.

For any further questions or clarifications, please don't hesitate to reach out to our customer support team.

Tough Nation

support@toughnation.net

07/24/2023